Shipping & Returns
Last updated: December 14, 2020
Thank you for visiting and shopping at infusedamphora.com. Please see the following terms and conditions that constitute our Shipping and Returns Policies.
Shipment processing time
ALERT (December 14, 2020): Customers may experience some delays as Royal Mail processes heavy parcel volumes while maintaining important COVID-19 health and safety measures.
Your patience and support are very appreciated.
Infused Amphora wants to get your orders to you as quickly as possible.
Our distribution facility is open Monday – Friday, not including holidays. We will process all orders made before 2PM GMT weekdays to be shipped the same day. All orders received after 2PM will be processed the next day, unless received after 2PM GMT on Fridays in which case they will be shipped the following business day.
All Amphora orders will ship via Royal Mail. Once your order has is processed, you will receive notification of shipment and tracking.
Shipping rates & delivery times
Shipping fees will be calculated and displayed for you at checkout. Orders over £100 ship free of charge.
Your shipping options are:
- Standard Royal Mail First Class with Tracking (2-3 days)
- Royal Mail Next Day Guaranteed (1 day) – does not include weekends and holidays.
Delivery delays can occasionally occur. If for any reason you have not received your order in the timeframe indicated by your shipment notification email, please, refer to your tracking number and contact Royal Mail.
Shipment confirmation & Order tracking
You will receive a shipment confirmation email from Royal Mail once your order has been processed for shipment containing your tracking number. Your tracking number will be active within 24 hours, from processing.
If you have a change of address, or if there is a significant delay in receiving your order, please contact Royal Mail with your tracking number.
Infused Amphora currently only ships products to UK addresses.
No need to worry, our customers' discretion is essential to us. Infused Amphora ships your parcels in discreet plain and unmarked packaging through Royal Mail for your personal privacy.
If you're not absolutely satisfied with your unused and unopened product purchased through infusedamphora.com, you can return it for an exchange or refund within 14 days of your date of purchase.
Only regular priced, unused items in their original packaging are eligible for return.
Please do not return products before contacting us at email@example.com to start the return process.
Shipping costs for returns are non-refundable, and are your responsibility, unless instructed otherwise. If you are eligible for a refund, the original cost of shipping will be deducted from your refund.
For all other refund inquiries, please reach out to us at firstname.lastname@example.org